FAQ
Common questions, honest answers.
Getting started
How quickly can we get started?
For managed support: we can match you with a professional and begin onboarding within 48 hours of confirming the fit. For talent placement: the sourcing and vetting process typically takes 2–3 weeks to deliver a shortlist of 2–4 pre-qualified candidates.
What does the onboarding process look like?
We build a custom onboarding playbook for every engagement. This includes access setup, communication preferences, tool walkthroughs, and a structured first-week plan. Your assigned professional is operational from day one.
How does the chemistry call work?
Before any engagement begins, you meet your potential assistant on a video call. Both sides confirm the fit. This is not a formality. If either side is not confident, we rematch.
Pricing & billing
How does the trial month work?
No upfront payment. Your first month on any managed plan (Essential, Executive, or Private Client) is a trial. At the end of Month 1, if satisfied, we invoice for Month 1 and continue. If not, you owe nothing.
Is there a minimum commitment?
3 months after the trial month. Then month-to-month with 30 days notice.
Can I switch plans?
Yes. Upgrade or downgrade with 30 days notice.
What does the management fee cover?
Recruitment, training, performance management, quality assurance, backup coverage, HR, payroll, and compliance. You delegate. We handle the rest.
Can I hire my EA directly?
Yes. The buyout fee is 15–25% of your annual plan cost. At $4,000/month, that is $7,200 to $12,000. For context, comparable services charge $20,000–$24,000 for the same arrangement.
Service details
What time zones do your professionals work in?
We match based on your needs. Most of our professionals work US business hours, but we can accommodate European and other time zones.
What happens if my assistant is sick or on leave?
On the Executive and Private Client plans, backup EA coverage is included. We ensure continuity so your operations never stop.
What tools do your professionals use?
Whatever you use. Google Workspace, Microsoft 365, Slack, Notion, Asana, Monday, HubSpot, GoHighLevel, QuickBooks, and more. We train on your stack.
How do you ensure quality?
Regular check-ins, performance reviews, client feedback loops, and a management layer that holds every professional accountable to the same standard.
Talent placement
What roles do you place?
Executive assistants, virtual assistants, operations managers, bookkeepers, customer support specialists, and marketing support professionals.
How is the placement fee structured?
One-time fee from 20%+ of first-year compensation, depending on role complexity and seniority.
What is the replacement guarantee?
6-month replacement guarantee. If the hire does not work out within the first 6 months, we re-source at no additional cost.
Can I start with placement and upgrade to managed later?
Yes. Many clients do. Start by building your own team, then add managed support when you need ongoing oversight.
Trust & security
Do your team members sign NDAs?
Yes. Every professional on our team signs a comprehensive NDA before accessing any client information.
How is my data protected?
All client communications use encrypted channels. Team members only access the tools, accounts, and information required for their specific role. We do not discuss clients or share details without explicit written permission.
Where is the company registered?
The Premium Concierge is registered at IFZA Business Park, Dubai Free Zone, UAE, and works with clients in the United States and Europe.
Still have questions?
A 15-minute conversation about your business, your bottlenecks, and whether we are the right fit. No pitch. No pressure.
Book a 15-Minute Fit Call