Terms of Service

About these terms

These terms cover use of this website and summarise the commercial terms on which we provide services. They do not replace the service agreement signed before any engagement begins. Where the two differ, the signed agreement governs.

The Premium Concierge is registered at IFZA Business Park, Dubai Free Zone, UAE.

Using this website

You may use this site to learn about our services and to contact us. You may not use it to send unsolicited commercial messages, attempt to gain unauthorised access, scrape it at a volume that degrades service for others, or misrepresent your identity when making an enquiry.

All content on this site — text, structure and design — belongs to The Premium Concierge unless stated otherwise.

Accuracy of information

We publish our prices and keep them current. Figures described as ranges, market rates or typical costs are exactly that — indicative, not quotes. Anything presented as a comparison to another company reflects information publicly available at the time of writing and may change without our knowing.

Commercial terms, in plain language

Managed support

• Trial month. The first month on any managed plan is a trial. You pay after that month, not before. If we have not delivered, you owe nothing.
• Minimum term. Three months following the trial month, then month to month.
• Notice. 30 days, in writing, at any point after the minimum term.
• Changing plans. Up or down with 30 days notice.
• Buyout. If you wish to employ your assistant directly, a fee of 15–25% of the annual plan cost applies.

Talent placement

• Fee. A one-time fee from 20% of the placed candidate's first-year compensation, agreed in writing before the search begins.
• Replacement guarantee. If the placement ends within six months for any reason other than redundancy or a change in your requirements, we re-source the role at no additional fee.
• Employment. The placed person is engaged by you directly. You are responsible for their pay, contract and compliance.

AI operations

• Fixed quote. Scope and price are agreed in writing before work begins. No hourly billing.
• Ownership. Automations built for you, and their documentation, are yours.

Confidentiality

Everyone working with us signs a comprehensive non-disclosure agreement before accessing client information. We will not name you as a client, publish a case study about your engagement, or reference your business in marketing without your explicit written permission.

Your responsibilities

To deliver the service we need timely access to the systems agreed at onboarding, a named point of contact, and reasonable responsiveness on decisions only you can make. Where a delay is caused by access or approval we cannot obtain, we will flag it rather than absorb it silently.

Limits

We provide operational and administrative support. We do not provide legal, tax, financial, investment or medical advice, and nothing produced by an assistant should be treated as such. Where a task requires a licensed professional we will say so.

Liability

To the fullest extent permitted by law, our total liability arising out of or in connection with the services, whether in contract, tort or otherwise, is limited to the fees you have paid us in the three months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, loss of profit, or loss of business opportunity. Nothing in these terms limits liability for fraud, or for death or personal injury caused by negligence, or for anything that cannot be limited by law.

Information on this website is provided for general information. We make reasonable efforts to keep it accurate and current, but it is not a substitute for the written agreement that governs an engagement.

Governing law and disputes

These terms, and any dispute arising from use of this website, are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction. The signed service agreement for an engagement may specify a different governing law or dispute-resolution procedure, in which case that agreement controls for that engagement. Nothing in this clause removes protections you are entitled to under mandatory consumer law in your own country.

Changes to these terms

We may update these terms from time to time. The effective date at the top of this page tells you when they were last changed. Continued use of the site after a change means you accept the updated terms; changes never apply retroactively to a signed engagement.

Contact

Questions about these terms: hello@thepremiumconcierge.com