Selected experience

Built from real work. Not pitch decks.

We do not manufacture case studies or invent endorsements. Below is a selection of the operating experience that built this company and the client work that continues to shape how we serve today.

The Premium Concierge was not founded on theory. It was built from years of hands-on executive support, private operations, and concierge execution in environments where precision, discretion, and speed were not optional.

Managed support · Private operations · Concierge execution

Multi-year support for Tai Lopez in a high-trust, globally mobile environment

This is the employment history of our founders, Sarosh Farid and Ahmad Virk, not a client engagement of The Premium Concierge. It is included because it is where the company's standards came from.

Who

Sarosh Farid and Ahmad Virk, executive assistants and private operations managers

Principal

Tai Lopez and the Retail Ecommerce Ventures LLC organization

From

September 2020, multi-year

Scope of engagement

Beginning in September 2020, the founders provided direct operational and concierge support to Tai Lopez and the Retail Ecommerce Ventures LLC organization. This was not a remote admin role. It was embedded, high-trust support covering the full spectrum of executive and private operations in a fast-moving, globally mobile environment.

What this looked like in practice

International travel planning and execution across multiple countries and time zones, including complex multi-leg itineraries, last-minute rebooking, ground logistics, and real-time coordination during disruptions
Calendar and scheduling management for a principal with a constantly shifting, high-volume schedule
Vendor coordination, from sourcing to negotiation to follow-through, across hospitality, events, property, and personal services
Meeting preparation, logistics coordination, and follow-up execution across business and personal contexts
Sensitive day-to-day operations requiring discretion, speed, and independent judgment
Working within a support team environment, including collaboration with other assistants and operational staff
Managing high-spending private clients across multiple programs and product lines
Client fulfillment, success management, and escalation handling for premium private-access programs

Why this matters

This engagement has lasted years, not months. The scope expanded over time as trust deepened and the operating demands grew more complex. It is the proving ground where the founders learned what high-trust support actually requires: not just task completion, but anticipation, judgment, speed under pressure, and the ability to operate independently in situations where mistakes carry real consequences.

Every process the company now uses for recruiting, onboarding, managing, and quality-checking support professionals traces back to lessons learned inside this environment.

Talent placement · Assistant management

Hiring support talent from the inside, not from a job board

What happened

Inside the same high-trust environment described above, the founders helped recruit, vet, onboard, and supervise multiple assistants over a multi-year period. This was not an HR exercise. It was operational hiring for roles where the wrong person creates more work than they solve and the right person becomes indispensable.

What the founders learned firsthand

Resumes and skills tests are necessary but insufficient. The assistants who lasted and thrived were the ones who showed judgment, discretion, communication instinct, and the willingness to own outcomes rather than wait for instructions.
Chemistry between a principal and an assistant is real and measurable. When the match is wrong, both sides feel it within days. When it is right, the relationship deepens and the scope of trust expands naturally over time.
Onboarding determines trajectory. Assistants who were given a clear operating playbook, explicit communication preferences, and early wins ramped up faster and stayed longer.
Supervision matters. Even strong hires need ongoing feedback, accountability, and a manager who understands the role well enough to catch problems early.

Why this matters for the Talent Placement offer

The company's placement service is not built on recruiting theory or a database of candidates. It is built on the founders' direct experience managing the full lifecycle of support talent inside a demanding real-world environment. They know what to screen for because they have seen what works and what fails when the stakes are real.

Some of the assistants hired during this period stayed in their roles for years. That retention speaks to the quality of the vetting and matching process more than any metric on a website could.

Managed executive support · Events · Business services

Five months of managed events and operational support

Client

Jerome Maldonado, real estate developer

Services

Managed executive support, event operations

Duration

Five months

Scope of engagement

Over a 5-month engagement, The Premium Concierge provided managed executive support to Jerome Maldonado, a real estate developer running a multi-city live events program alongside his development business.

What this looked like in practice

Full back-end management for 35+ one-day meetups, 4 multi-day masterminds, and 2 full-day workshops across the United States, Canada, and Mexico
Venue scouting, hotel RFP negotiations, and contract review for every event
Vendor management: AV, catering, entertainment, photography, and ground transportation
Attendee logistics, registration coordination, and on-the-ground event execution
Calendar and inbox management across a high-volume, multi-project schedule
Travel coordination for site visits and business meetings
Meeting preparation, research, and operational follow-through

$300K+

managed event budget

one-day meetups

multi-day masterminds

full-day workshops

Across the United States, Canada, and Mexico.

Multi-day events delivered

3-day mastermind in Cancun, Mexico
3-day mastermind in Whistler, Canada
3-day mastermind in Albuquerque, New Mexico
2-day workshop in Las Vegas, Nevada
2-day workshop in Washington, DC

Why this matters

This engagement demonstrates the company's ability to manage complex, high-stakes operational programs end to end. Jerome did not have to think about logistics. He showed up and delivered his content. Everything else was handled.

Private client · Concierge

Discreet coordination for a travel-intensive principal

Over the course of several years, the founders managed personal and lifestyle logistics for a principal who traveled extensively and maintained a high-volume, internationally distributed schedule. Support included restaurant and venue sourcing across multiple cities, real-time travel adjustments, gift procurement, household vendor oversight, and the kind of anticipatory coordination that only becomes possible when an operator deeply understands a client's preferences and patterns.

This experience is the basis for the company's Private Client offer: not a concierge desk, but a dedicated professional who operates as a quiet extension of the client's life.

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